*All prices and charges on our website are in Japanese Yen.
This Website and its Terms of Use shall be governed by Japanese law. Any dispute arising from the use of this Website or its Terms of Use shall be submitted to the National Consumer Affairs Center of Japan or the exclusive jurisdiction of the Tokyo District Court.
1) DOMESTIC TAX and 5% HANDLING CHARGE
Please note that foreign residents are exempted from the Japanese sales tax, however our product price will add 5% handling fee at checkout. Please keep in mind that there will be an additional shipping charge to apply for all mail-orders. Shipping charge will be calculated after the order is placed. By doing so, you'll save a lot on postage as we can weigh the exact weight for your order.
2)SHIPPING DETAILS:
-Shipping is additional, not included in the web price.
-Please do not change the shipping address&name after the order is placed! We cannot guarantee whether your revision will reflect after the payment is complete.
-For temporary visitors, in case there is no recipient's nameplate at the destination, delivery CANNOT BE made. If the package is returned and must be resent, another postage will apply.
*Shipping fees may change even after we invoice you due to a number of factors, including transportation costs, demand, and other economic conditions.
*Shipping charge is based on weight and destination. Since we can measure the exact weight, it will save you over 30% on shipping cost. Feel free to ask us for an exact quote if you wish.
*We do not refund an outbound shipping charge if you return your item for change of mind or if your parcel is returned to us due to incomplete shipping address.
*Your order is insured up to 19,999 jpy for no extra charge however orders +20,000 jpy are charged DHL's insurance fee in addition to the original postage.
3)SHIPPING TO DOMESTIC RESIDENTS:
Please see the above chart for domestic postage!
For international customers, we ask you to pay either by credit card, Paypal or international money orders. For domestic orders, please pay by credit card or cash-on-delivery (From the second order on, you can pay at convenience stores after your order has arrived). In case of credit card payment, please place an order via online. If you wish postal office's cash-on-delivery service, you can specify the arrival date/time zone (A.M., P.M., EVENING) with no extra cost.
4)EXCHANGE RATE:
ALL orders are quoted and will be charged in JPY (Japanese yen). Overseas customers will be charged at the rate in force with your credit card issuer when the transaction is completed. The conversion rate will be at the prevailing rate at time of order. Due to currency fluctuations, prices shown are not accurate but approximate and for your information only.
5)METHOD OF PAYMENT:
NEW!A) Credit Cards (Amex, JCB, MasterCard & VISA)
After your order is submitted, an Email Payment Link with the grand total and a shipping fee to be sent to you.
This email is sent to you within our store hours, Japan time. Please allow +48 hours during the weekend.
Our emails tend to go to a spam folder, so please chek first. If you do not receive any notifications from us, please contact access @ mejiro-japan.com (remove the spcaes).
B) Paypal (You can order via online! Will ship to Confirmed Address for US residents.)
Please go ahead and complete the checkout first. Upon receiving your order, we'll calculate the shipping fee and send you a paypal invoice of a total amount. We try to send you within 48 hours from receiving you order, however, it may take longer in case of weekends and Japanese holidays.
C) Cash On Delivery --Available for domestic residents only
D) Convenience stores/Postal Money Transfer --Available for domestic residents with past purchase history only
Reminders:
-There are several areas we cannot ship to at the moment. Please check our top page for these addresses/countries.
6)HOW TO ORDER:
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Method 1) Place an order from Secure Online Order Form which is protected with SSL.
Please click on the lock icon to view certificate information
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Method 2) Spreading the above information into several E-mails.
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You can simply spread the above information into several E-mails.
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Again, we are unable to accept bank transfers (i.e. Western Union) as payment from customers living overseas. Domestwc bank transfer is available.
7)REQUEST FOR QUOTES
To receive an exact quote for your order, please specify item names (and size), quantity, and the shipping address.
Many emails only mention the country name, and we cannot calculate the postage! Please give us your City and Zip code (if you have).
We will get back to you with an accurate quote within 48-hour.
8)AFTER PLACING YOUR ORDER...
After placing your order online, you will receive an order confirmation via e-mail.(It usually takes 1-3 days from the order date to an actual shipping as long as the item(s) is in stock.) You will also receive another e-mail with a delivery confirmation number on the day of shipping. This will allow you to track your package on each country's postal service web page. All orders will be shipped via EMS (Express Mail Service).
9)HANDLING OF LACQUER:
We cannot be responsible or liable for any damage, injury or health problems that may result or arise from your use of urushi related products and any information obtained from us. No medical coverage in the event of an accident. Please use at your own risk!
10)REPLACEMENT/RETURN POLICY, MISSING ORDER CLAIMS:
In order to replace or return any items, you must contact us asap (+81-3-3950-0086 for English assistance).
If a wrong item is shipped to you, you must contact us in 14 days of receipt, so we can re-ship the correct item free of charge.
Missing order claims received more than 15 days after arrival will not be handled.
For any order
Full-Price Music Instruments:
You can return or exchange full-price merchandise within 10 days of the product’s arrival date. If you return your order, we will refund your payment minus:
1) Original shipping fee 2) International handling fee 3) 5% of the merchandise price as restocking fee
If you exchange to an item value less than what you originally paid, you will be credited the balance for the next 4 weeks. Return items must be in perfect condition, with original invoice.
Unfortunately, we cannot accept merchandise passed 8 or more days from the order’s receipt date.
We request that the customer bear shipping costs associated with return/replacements unless defective/wrong items is sent to you.
Sale-Price/Final Sale Music Instruments: Shakuhachi, Shinobue, Nohkan, Ryuteki, Taiko
We will credit your payment for sale merchandise returned within 7 days of the product arrival date. You can exchange to the other product with equivalent or more value. The credit is valid for 4 weeks from the returning date. We do not refund for musical instruments which are purchased at sale price or final price.
We request that the customer bear shipping costs associated with replacements unless defective/wrong items is sent to you.
For Any Other Merchandise:
We do not accept exchange/refund for:
Books, Sheet Music, CDs, DVDs
Any item that is specially discounted.
Any item that is returned after 7 business days from your product's arrival date.
Any item that is not in its original condition, is damaged, or is missing parts.
Any item that is special order by you.
We will pay for the shipping fee of a replacement for a defective/incorrect item(s).
11)REFUNDS :
- Refunds will be given at the discretion of Mejiro Co., Ltd. Please contact us first. (TEL +81-3-3950-0086/ access @mejiro-japan.com)
You must let us know within 7 days from the product's arrival date. No refund is given if your request is after 7 business days from the product's arrival date.
- Refunds will be given by cash (in JPY) or paypal payment only. No bank transfer or any other methods.
- We can only refund after the product is returned to us in the original "UNOPENED" condition. If the item(s) is used or the original seal is open, we are unable to give refund.
-"Change of mind" return is not welcome as it requires a lof of time and manpower for processing.
- If you are returning due to "change of mind" (except for the cases where you get an incorrect or defective item), you are responsible to pay for the return postage to us.
- If you are returning due to "change of mind" (except for the cases where you get an incorrect or defective item), the 20% re-stocking fee will apply which will be deducted frmo the refund total.
-The original postage and the customs fee are not refundable as thiese are the buyer's responsibility.
-The refund process will begin after your product is returned to us.
12)PRICING:
Our prices are FIXED.
They are not negotiable. Please do not send us your offer.
Mejiro Co., Ltd. reserves the right to lower/increase the price of any item on our site at our discretion.
13)ORDERING PRE-OWNED ITEM(S):
-All pre-owned instruments are sold by our customers. We only sell professionally certified flutes.
-Our pre-owned instruments are available for in-store audition. Sorry we do not ship for audition.
-Pre-owned instruments are NOT brand new. They have been in the hands of more than one owner.
-Please see the above 10) REPLACEMENT/RETURN POLICY for terms and conditions.
14)CUSTOM ORDER(S):
A 100% non-refundable deposit is required to start construction of the instrument order.
Once the payment is received, no cancellation is accepted.
Ranjo flute and other custom orders are non-exchangeable/refundable.
Additionally, discount/promotion are not applicable to the specially made instuments.
For further assistance, feel free to contat us from the upper right “Contact Us” form.
15) 2025 IMPORTANT MESSAGE :SUSPENSION OF SERVICES
There are numerous non-payments and cancellations without notification of small orders.
Please bear in mind your order will ship from Japan and an international postage starts from €/US$33 to Europe & North America, US$15/2,200 jpy or more for Asia.
Moreover, EU residetns are subject to significant import duties with a minimum €25. (VAT applies to your postage as well. FYI, no import tax & duties for US buyers below US$800.)
If you are not prepared to pay for these charges, PLEASE do not place an order.
These cancellations excessively delay our daily work, as we never hear from such inconsiderate buyers.
If more than 2 cancellations/unpaid orders are received by the same buyer, we will suspend our future services and any further orders by this particular buyer to be automatically canceled.
Please contact us in advance if you must cancel your order.
ENGLISH 
日本語 
